vvjil Frequently Asked Questions

vvjil accepts any valid Philippine government-issued photo ID for KYC, including: SSS card, UMID, PhilSys National ID, passport, driver's license, PhilHealth card, PRC ID, and voter's ID. Upload a clear photo of the front and back of your ID along with a selfie holding the ID. Most KYC submissions are reviewed within 24 hours.

Philippine law and PAGCOR regulations require all licensed online gaming operators to verify that every player is at least 21 years old before permitting real-money gameplay. Age and identity verification also protects your account against fraud and ensures that winnings can only be paid out to the verified account holder. This is non-negotiable on vvjil.

On the vvjil login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You will receive a password reset link or OTP. Follow the instructions to set a new password. If you no longer have access to the registered mobile number or email, contact vvjil support at [email protected] for manual account recovery.

No. vvjil strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically during KYC and mobile verification. If multiple accounts are found linked to the same person, all duplicate accounts will be suspended and any bonuses or winnings may be forfeited. If you accidentally created two accounts, contact support immediately to have the duplicate closed.

To permanently close your vvjil account, log in and go to Account Settings, then select "Close Account" under the Responsible Gaming section. Alternatively, email [email protected] with your account details and a written closure request. Any remaining balance will be returned to your verified payment method. Permanent closures cannot be reversed, so make sure you have withdrawn all funds first.

The minimum deposit on vvjil is ₱100 for most payment methods including GCash and PayMaya. Bank transfer deposits via BPI, BDO, Metrobank, and UnionBank have a minimum of ₱500 due to bank processing requirements. There is no maximum deposit limit, although large deposits may trigger additional verification in line with PAGCOR anti-money-laundering guidelines.

GCash withdrawals on vvjil are typically processed within 15 minutes to 1 hour for verified accounts. During peak periods — such as major game nights or PBA Finals weekends — processing may take up to 2 hours. To ensure the fastest possible withdrawal, make sure your KYC verification is fully approved and your GCash number matches the mobile number registered on your vvjil account.

vvjil does not charge any platform-side withdrawal fees for standard GCash and PayMaya withdrawals. For bank transfers to BPI, BDO, Metrobank, or UnionBank, a small processing fee of ₱15 to ₱30 may apply depending on your bank's interbank transfer charges. The exact fee, if any, is displayed before you confirm the withdrawal so there are no surprises.

The minimum withdrawal amount on vvjil is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is a maximum single withdrawal of ₱500,000 per transaction; larger amounts can be split across multiple withdrawal requests. All withdrawals must go to a payment method registered in your own name — third-party withdrawals are not permitted.

Yes, vvjil supports cash-in deposits through 7-Eleven (via CLiQQ) and Cebuana Lhuillier for players who prefer over-the-counter payment options. Go to the Deposit section, select your preferred over-the-counter channel, and follow the instructions to generate a reference number. Bring the reference number to the cashier and pay in cash. Funds are credited within 30 minutes to 2 hours after payment confirmation.

Yes. All slot games on vvjil use certified random number generators (RNGs) that are independently audited by the game providers, who are themselves regulated by international gaming authorities. vvjil operates under a PAGCOR license, which requires all games to meet minimum fairness standards. RTP (Return to Player) figures for individual games are provided by the game providers and are typically between 94% and 97%.

Absolutely. The vvjil platform is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open your mobile browser, go to vvjil.net, and log in. The interface automatically adjusts to your screen size. All games, including live casino tables, slots, and sports betting, are accessible on mobile with the same full functionality as the desktop version.

Yes, vvjil's Sports Events section covers PBA (Philippine Basketball Association) games across all conferences — Philippine Cup, Commissioner's Cup, and Governors' Cup — with full game lines, quarter betting, and live in-play wagering. We also cover NBA, UFC, boxing, and international football. Odds are updated in real time and displayed in Philippine Peso for straightforward bet calculation.

Yes. The vvjil live casino section features real human dealers streamed in HD video, covering baccarat, blackjack, roulette, dragon tiger, and Filipino-favourite games like Pusoy and Tongits variants. Tables are available 24/7 with multiple bet limits so both casual players from Cebu or Davao and high-rollers in Makati can find a comfortable seat. Games are hosted by certified providers operating under international gaming licenses.

vvjil offers online sabong (cockfighting) betting during scheduled event periods in compliance with applicable Philippine regulations. Sabong events are listed under the Sports Events section with live streaming and real-time odds. Note that online sabong availability may be subject to government regulatory updates — check the vvjil platform for the latest event schedule and availability in your region.

A wagering requirement (also called a rollover requirement) means you must bet the bonus amount a specified number of times before the bonus balance can be withdrawn as cash. For example, a ₱500 bonus with a 10x wagering requirement means you must place ₱5,000 in total qualifying bets before withdrawing. On vvjil, wagering requirements are clearly stated in each promotion's terms — always read them before claiming.

Yes, most vvjil bonuses have an expiry period — typically 7 to 30 days from the date of issue, depending on the specific promotion. If the wagering requirement is not completed within the stated period, the bonus and any associated winnings are forfeited. Bonus expiry dates are always visible in the "My Bonuses" section of your vvjil account so you can track your progress before the deadline.

Yes. vvjil rewards consistent players through a tiered loyalty program. As you accumulate points from real-money bets across slots, live casino, and sports events, you progress through Bronze, Silver, Gold, and VIP tiers. Higher tiers unlock cashback rates, faster withdrawal processing, dedicated account managers, and exclusive reload bonuses. Check the Promotions section of vvjil for the full loyalty program terms and current tier benefits.

Not always. Some vvjil bonuses are restricted to specific game categories — for example, a slots bonus may only count wagering progress on eligible slot titles, while live casino bets may contribute at a lower rate or not at all. The game contribution percentages are always listed in the individual promotion's terms and conditions. If you are unsure whether your preferred game qualifies, contact vvjil support before claiming the bonus.

The minimum age to play on vvjil is 21 years old. This is set by PAGCOR regulations and is strictly enforced through mandatory government ID verification during account registration. Players found to be under 21 will have their accounts permanently suspended and all deposits refunded. vvjil does not make any exceptions to this requirement under any circumstances.

Log in to your vvjil account and go to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits, configure session time reminders, activate a cooling-off period (24 hours up to 6 weeks), or initiate self-exclusion (6 months up to 5 years). All controls take effect immediately. You can also request any of these controls by emailing [email protected] at any time.

If you are concerned about your gambling, vvjil's support team is available 24/7 at [email protected] and can immediately activate account controls or self-exclusion on your behalf. For independent professional support in the Philippines, you may also reach out to the National Center for Mental Health (NCMH) crisis hotline, Gamblers Anonymous Philippines, or the PAGCOR Responsible Gaming Division for free, confidential assistance.

vvjil uses industry-standard 256-bit SSL encryption for all data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. Your personal data is handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). vvjil never sells or shares your personal information with third parties outside of those required for payment processing and regulatory compliance. Read the full details in our Privacy Policy.